Player believes that their withdrawal has been delayed

Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Germany had a pending withdrawal exceeding 500€ that had not been processed despite waiting kingmaker casino games beyond the stated 3 business day processing time. The player had submitted all necessary verification documents.

Player’s withdrawal requests are delayed.

The player from Poland submitted a withdrawal request three weeks ago, which remains unpaid despite the casino’s promise to process withdrawals within three business days. He has repeatedly contacted support about the ongoing delay without achieving resolution. The player from Germany requested Kingmaker Casino to block her account due to gambling addiction, but despite multiple attempts, the account remains open and promotional offers persist. She has made several deposits after her initial request and is seeking a refund and immediate account closure, citing a lack of response and enforcement from the casino. The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint.

The player had been asked to cooperate fully with the casino. The issue had been resolved successfully which the player confirmed. The player from Germany had initiated two separate withdrawals of 500 Euros each from Kingmaker casino. Despite having received confirmation from the casino’s support, the funds had remained ‘in processing’. The player, having expressed an urgent need for the funds, had filed a complaint.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Italy had a problem with the casino, as they did not credit his withdrawal of 350 euros. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. As a result, the complaint was rejected due to a lack of response. The player from Germany requested account closure on February 17th but received no response for nearly two weeks.

Player’s winnings were reduced after bonus wagering.

• However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint.
• This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
• The player from Austria had experienced delayed withdrawals from Kingmaker Casino despite having submitted the required verification documents.

As a result, the investigation could not proceed, leading to the rejection of the complaint. The player from Germany has requested a withdrawal prior to submitting this complaint. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Kingmaker Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Kingmaker Casino has an average customer support. When reviewing online casinos, we collect information about their customer support and language options.

Player’s winnings have been confiscated.

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

After multiple communications with the casino and the complaints team, the player finally received their funds. However, they raised another issue of a pending withdrawal of €70 from a bonus win. The complaints team had advised the player to wait up to 14 days for the withdrawal to be processed and paid out. The player from Greece had been waiting for nearly ten days for his withdrawal. Despite repeated contact with customer service, he had been informed about delays due to a large volume of requests and hadn’t been asked for identification yet. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.